Shipping Policy – EmeraldSora
📅 Effective Date: March 25, 2025.
At EmeraldSora (https://emeraldsora.xyz/), we are committed to delivering your orders efficiently and securely. Please review our Shipping Policy for information on processing times, shipping methods, and delivery expectations.
1. Shipping Destinations
✔ We offer worldwide shipping to most countries.
✔ Some remote areas may have limited shipping options.
✔ If your country is not available at checkout, please contact us at contact@emeraldsora.xyz for assistance.
2. Order Processing Time
✔ Orders are typically processed within 1-3 business days (Monday – Friday, excluding holidays).
✔ During peak seasons or special promotions, processing times may be extended.
✔ Once your order is processed, you will receive a shipping confirmation email with a tracking number.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
📦 Standard Shipping:
- Estimated delivery: 7-15 business days
- Available for most international destinations
⚡ Express Shipping:
- Estimated delivery: 3-7 business days
- Faster delivery via premium carriers (availability varies by region)
📌 Note: Delivery times are estimates and may vary due to customs processing, local postal delays, or unforeseen circumstances.
4. Shipping Costs
✔ Shipping fees are calculated at checkout based on the destination and chosen shipping method.
✔ Free shipping promotions may apply during special sales events.
5. Tracking Your Order
✔ Once your order has shipped, you will receive a tracking number via email.
✔ You can track your package using the link provided or on the carrier’s website.
✔ If you do not receive a tracking number, please contact us at contact@emeraldsora.xyz.
6. Customs, Duties & Taxes
✔ Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, and fees imposed by the destination country.
✔ These charges are not included in the product price or shipping cost and are the responsibility of the customer.
✔ Customs processing may cause delays beyond our control.
7. Lost, Delayed, or Damaged Shipments
✔ If your package is significantly delayed or lost, please contact us for assistance.
✔ EmeraldSora is not responsible for delays caused by customs, natural disasters, or courier issues.
✔ If you receive a damaged package, please take photos and contact us immediately.
8. Wrong Address Policy
✔ Customers are responsible for providing the correct shipping address at checkout.
✔ If an incorrect address is provided, EmeraldSora is not liable for lost shipments or delivery issues.
✔ If the package is returned to us due to an incorrect address, the customer must pay for reshipment.
9. Contact Information
For any shipping-related inquiries, please contact us:
📍 Address: 5 Thompsons Lane Street, Melin-y-grug, United Kingdom
📞 Phone: 070 2737 5828
📧 Email: contact@emeraldsora.xyz
🌐 Website: https://emeraldsora.xyz/