Refund and Return Policy – EmeraldSora
📅 Effective Date: March 25, 2025.
At EmeraldSora (https://emeraldsora.xyz/), customer satisfaction is our top priority. We strive to ensure you are happy with your purchase. However, if you are not completely satisfied, we offer a flexible refund and return policy to make your shopping experience worry-free.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
✔ The item must be unused, unworn, and in its original condition with all tags attached.
✔ The item must be returned in its original packaging (including dust bags or boxes, if applicable).
✔ The return request must be made within 30 days of the delivery date.
✔ Proof of purchase (order confirmation or receipt) must be provided.
❌ Non-Returnable Items:
- Items that have been used, damaged, or altered after delivery.
- Final sale items, gift cards, or personalized/customized products.
- Items returned without prior authorization.
2. How to Request a Return
1️⃣ Contact Us – Email contact@emeraldsora.xyz within 30 days of receiving your order to request a return.
2️⃣ Approval & Instructions – Once your return request is approved, we will provide detailed return shipping instructions.
3️⃣ Ship the Item – Send the product back to us in its original condition. We recommend using a trackable shipping service to ensure safe delivery.
4️⃣ Inspection & Processing – After receiving and inspecting the item, we will notify you of the approval or rejection of your return.
3. Refund Process
✔ If approved, your refund will be processed to the original payment method within 7-10 business days.
✔ Shipping fees are non-refundable, except in cases of defective or incorrect items.
✔ If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contact@emeraldsora.xyz with your order details and photos of the issue.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong or defective item received).
- We recommend using a trackable shipping method to ensure your item is safely returned.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@emeraldsora.xyz with photos of the product and packaging. We will cover the return shipping costs and provide a replacement or refund as per your preference.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
✔ Check your bank account again.
✔ Contact your credit card company, as processing times may vary.
✔ Reach out to your bank, as some transactions take time to process.
✔ If you’ve done all this and still have not received your refund, contact us at contact@emeraldsora.xyz.
8. Contact Us
For any refund or return inquiries, please reach out to us:
📍 Address: 5 Thompsons Lane Street, Melin-y-grug, United Kingdom
📞 Phone: 070 2737 5828
📧 Email: contact@emeraldsora.xyz
🌐 Website: https://emeraldsora.xyz/