Sales Policy – EmeraldSora
📅 Effective Date: March 25, 2025.
At EmeraldSora (https://emeraldsora.xyz/), we are committed to providing a seamless shopping experience with high-quality handbags and exceptional customer service. Please review our Sales Policy to understand the terms and conditions of purchasing from our store.
1. Order Processing & Confirmation
✔ Placing an Order: Customers can place orders directly on our website: https://emeraldsora.xyz/. Once an order is placed, you will receive a confirmation email with your order details.
✔ Order Processing Time: Orders are typically processed within 1-3 business days. During peak seasons, processing may take longer.
✔ Order Modifications & Cancellations:
- You may request a modification or cancellation within 24 hours of placing your order.
- Once the order has been processed or shipped, modifications and cancellations are no longer possible.
2. Pricing & Payments
✔ All prices listed on EmeraldSora are in GBP (£) or the local currency of your selected region and are subject to change without prior notice.
✔ We accept secure payments via major credit/debit cards, PayPal, and other trusted payment gateways.
✔ Taxes & Duties:
- Prices do not include applicable taxes, customs duties, or import fees.
- Customers outside the UK may be required to pay additional charges as per their country’s import regulations.
3. Shipping & Delivery
✔ Shipping Locations: We offer worldwide shipping to most countries. Some remote locations may have limited delivery options.
✔ Shipping Time: Estimated delivery times vary depending on the shipping method selected at checkout:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
✔ Shipping Fees: Calculated at checkout based on destination and chosen shipping method. Free shipping promotions may apply during special sales events.
✔ Tracking Orders: Once your order is shipped, a tracking number will be provided via email.
4. Return, Exchange & Refund Policy
✔ Returns & Exchanges: Customers can return items within 30 days of receiving their order. The item must be unused and in its original condition.
✔ Refunds: Once the return is received and inspected, the refund will be processed within 7-10 business days. Shipping fees are non-refundable.
✔ Defective or Incorrect Items: If you receive a damaged or incorrect product, please contact us immediately at contact@emeraldsora.xyz for a resolution.
For detailed information, refer to our Refund & Return Policy.
5. Promotions & Discounts
✔ Discount Codes:
- Only one discount code can be used per order.
- Discount codes must be applied at checkout and cannot be added after the order is placed.
✔ Limited-Time Offers: Sales and promotions are subject to availability and may end without prior notice.
✔ Gift Cards & Store Credit: EmeraldSora may offer gift cards and store credits, which must be used within the expiration period.
6. Warranty & Product Authenticity
✔ Authenticity Guarantee: All handbags from EmeraldSora are 100% authentic, crafted with premium materials, and undergo strict quality control.
✔ Warranty: We offer a 6-month limited warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or misuse.
7. Customer Support & Contact Information
For any sales-related inquiries, please contact us:
📍 Address: 5 Thompsons Lane Street, Melin-y-grug, United Kingdom
📞 Phone: 070 2737 5828
📧 Email: contact@emeraldsora.xyz
🌐 Website: https://emeraldsora.xyz/